Claydex — legal
Claydex Cookie Policy
Last updated August 27, 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better experience by remembering your preferences, analyzing how you use our site, and improving our products and services.
2. How We Use Cookies
Claydex uses cookies and similar technologies to:
- Enable essential website functionality
- Remember your preferences and settings
- Keep your live chat session across pages
- Improve our services and user experience
- Ensure website security and prevent fraud
3. Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly. They enable basic functions like page navigation, access to secure areas, and form submissions. The website cannot function properly without these cookies.
Examples: Session management, authentication, security, load balancing
Functional Cookies
These cookies allow us to remember choices you make and provide enhanced, personalized features. They may be set by us or by third-party providers whose services we have added to our pages.
Examples: Language preferences, region selection, user interface customization
Third-Party Service Cookies
Set by the third-party services embedded in our site — currently the Tawk.to live chat widget and, during checkout, Stripe. See the next section for details.
4. Third-Party Cookies
We work with third-party service providers who may also set cookies on your device. These include:
Live Chat
- Tawk.to: Powers the live chat widget on our site and sets cookies to keep your chat session across pages
Payment Processing
- Stripe: Processes payments securely when you check out, and may set cookies for fraud prevention
We may add or change third-party services over time; this policy will be updated to reflect the services actually in use.
5. Cookie Duration
Session Cookies
These temporary cookies are deleted when you close your browser. They're used for essential functions like maintaining your session while navigating our website.
Persistent Cookies
These cookies remain on your device for a specified period or until you delete them. They remember your preferences and settings for future visits. Our persistent cookies typically expire after:
- Functional Cookies: 30 days to 1 year
- Third-Party Service Cookies: set by the service, typically up to 6 months
6. Managing Your Cookie Preferences
Browser Settings
Most web browsers automatically accept cookies, but you can modify your browser settings to decline cookies if you prefer. Here's how to manage cookies in popular browsers:
- Chrome: Settings → Privacy and Security → Cookies and other site data
- Firefox: Preferences → Privacy & Security → Cookies and Site Data
- Safari: Preferences → Privacy → Cookies and website data
- Edge: Settings → Cookies and site permissions → Cookies and site data
Live Chat
If you prefer not to use the live chat, simply do not open the chat widget; you can also block its cookies through your browser settings listed above.
7. Impact of Disabling Cookies
Important: Disabling cookies may affect your experience on our website.
Without cookies, you may experience issues with login, preferences not being saved, difficulty using certain features, or having to re-enter information frequently.
8. Mobile Applications
Our mobile applications may use similar technologies to cookies, such as software development kits (SDKs) and application programming interfaces (APIs). These help us provide the same functionality and improve your mobile experience.
9. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically to stay informed about how we use cookies.
10. Contact Us
If you have questions about our use of cookies or this Cookie Policy, please contact us: