Claydex Privacy Policy

Introduction & Scope

Claydex respects your privacy and is committed to protecting the personal data collected through its website, products, and services ("Services").

This policy outlines what data is collected, how it's used, the legal grounds, sharing practices, your rights, and how to contact Claydex.

By using the platform, you accept this policy along with our Terms of Use. If you disagree, please stop using the platform immediately.

1. Personal Data We Collect

a) Information You Provide Directly

• Identifiers & Contact Info: Name, email, phone, birthday, passwords, residency, SSN, language, time zone
• Business Information: Company name/address, tax IDs, business type, expected activity level
• Payment Information: Billing information and payment method details (processed securely by our payment provider)
• Communications: Emails, chat messages, support tickets, phone call records
• Documents: IDs, passports, bank statements, utility bills, income verification, tax documents, company formation documents
• Transaction Data: Purchase history, service requests, compliance documents

b) Information from Third Parties

• Payment Processors: Stripe and other payment providers (limited card info, billing details)
• Service Providers: Hosting, analytics, email services, customer support tools
• Government Databases: Business registration verification, compliance checks

c) Automatically Collected Information

• Device & Browser Info: IP address, device ID, browser type, operating system
• Usage Data: Pages visited, time spent, clicks, referral sources
• Location: General region based on IP address
• Analytics Data: Performance metrics, user behavior patterns

2. How We Use Your Information

Contractual & Service Purposes:

• Delivering our software products and development services
• Account management and identity verification
• Processing payments and managing subscriptions
• Providing customer support

Legal & Regulatory Compliance:

• AML/KYC compliance and fraud prevention
• Responding to legal requests and government inquiries
• Tax reporting and regulatory filings
• Audit and compliance monitoring

Business Operations:

• Customer support and service improvement
• Analytics and performance monitoring
• Marketing communications (with consent)
• Security and fraud prevention

3. Information Sharing

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, cloud hosting, email services (under confidentiality agreements)
• Government Agencies: For business registrations, tax filings, and legal compliance
• Professional Advisors: Accountants, attorneys, auditors (as necessary)
• Business Transfers: In case of merger, acquisition, or asset sale
• Legal Requirements: When required by law or to protect rights and safety

4. Your Privacy Rights

Under GDPR/UK GDPR (EEA/UK Residents):

• Access: Request copies of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Restrict Processing: Limit how we use your data
• Data Portability: Receive your data in a structured format
• Object: Oppose certain processing activities
• Withdraw Consent: Revoke previously given consent

Under CCPA/CPRA (California Residents):

• Know: Information about data collection and use
• Access: Specific pieces of personal information
• Delete: Request deletion of personal information
• Opt-Out: Of any data sales (we do not sell data)
• Non-Discrimination: Equal service regardless of privacy choices

5. Data Security

We implement bank-level security measures including:

• End-to-end encryption for sensitive data
• Secure data centers with physical access controls
• Regular security audits and penetration testing
• Limited access on a need-to-know basis
• Incident response and breach notification procedures

6. Data Retention

We retain personal data only as long as necessary for:

• Providing our services and maintaining your account
• Complying with legal and tax obligations (typically 7 years)
• Resolving disputes and enforcing agreements
• Legitimate business purposes

Data is securely deleted or anonymized when no longer needed.

7. International Data Transfers

Your data may be processed in the United States and other countries. We ensure appropriate safeguards through:

• Standard contractual clauses
• Data processing agreements
• Compliance with Privacy Shield principles
• Adequate security measures

8. Cookies & Tracking

We use cookies and similar technologies for functionality, analytics, and marketing. You can manage cookie preferences through your browser settings. For detailed information, see our Cookie Policy.

9. Children's Privacy

Our Services are not directed to individuals under 18. We do not knowingly collect personal information from minors. If we discover we have collected such information, we will promptly delete it.

10. Marketing Communications

You can opt-out of marketing emails at any time by:

• Clicking the unsubscribe link in any marketing email
• Updating your preferences in account settings
• Contacting us at web@claydex.io

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes take effect immediately upon posting. We will notify you of material changes via email or prominent website notice. Continued use after changes constitutes acceptance.

12. Contact Information

For privacy-related questions, requests, or complaints: